April 27th, 2021

dacadoo Named A Cool Vendor in 2021 Gartner ‘Cool Vendors In Insurance’

Swiss Insurtech dacadoo was recognized by Gartner in the 2021 ‘Cool Vendors in Insurance’ report.

Zurich, Switzerland – dacadoo, a leading provider of Insurtech and Healthtech solutions, today announced it has been named as one of four Cool Vendors in Insurance 2021 ¹ by Gartner. This recently published report highlights that “Different stances to customer experience (CX) will be needed to respond to emerging consumer demands, including more digital channel capabilities and new products and services. Many of the Cool Vendors in this report are focusing on radically transforming CX to meet these shifts.”

The Gartner ‘Cool Vendor in Insurance’ research report “does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services”. The report also provides recommendations for Life and P&C insurance CIOs to take their financial services digital business strategy and innovation forward including the following:


  • “ Create a product and technology portfolio that incorporates Cool Vendors by appraising their ability to deliver innovation across different scenarios to expedite delivery with shorter-term payback cycles.
  • Target business innovation projects and proof of concept (POC) efforts by measuring how Cool Vendors have combined emerging technologies and trends to maximize value against existing KPIs.
  • Accelerate CX transformation by leveraging Cool Vendor solutions to improve customer intelligence and enable dynamic and more-proactive engagement.” ¹


“We consider our inclusion in the Cool Vendors in Insurance 2021 by Gartner, a strong confirmation of our mission to enable insurers to unlock the power of digital health engagement and health risk quantification to improve their business performance,” said Peter Ohnemus, President and CEO of dacadoo. “AI and reward-driven client solutions are driving further this mayor CX transformation of digital life and health. We believe that the global insurance industry is now ripe for getting into the growing ‘real-time movement’ that we have seen in other industries such as entertainment, travel, retail, etc. It is mission-critical that insurance companies become customer centric and able to build a long-term relationship with their clients. At dacadoo we call this the ‘REF factor’ (providing solutions that are Relevant, Easy and Fun to use) which is a new way of creating and benchmarking client engagement.”

From our view, the information provided in this Gartner report is of value to all insurance executives who are seeking new ways to transform their business models and jump into the future of digitization and customer engagement.


[1] Gartner, ‘Cool Vendors in Insurance’, Sham Gill, Richard Natale, Laurie Shotton, Kimberly Harris-Ferrante, Rajesh Narayan, James Ingham, 15 April 2021.


Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About dacadoo

dacadoo licenses its Digital Health Engagement Platform, including its Health Score, to Life & Health insurance operators (B2B), supplying Insurtech and health-tech solutions to over 35 of the top 100 Life & Health insurance operators globally. Available in over 16 languages, dacadoo’s technology is provided as a fully branded, white label solution or it can be integrated into customers’ products through its API. Through its ‘Connect, Score, Engage’ offering, dacadoo supports Life & Health operators to motivate their clients to lead healthier lifestyles through its SaaS-based Digital Health Engagement Platform. dacadoo also provides its Risk Engine, which calculates relative risk on mortality and morbidity in real-time. dacadoo has over 115 employees across locations in Europe, North America and Asia-Pacific and over 100 filed patents around their digital Life & Health solutions.

For more information, visit www.dacadoo.com


Per Gartner research process, we do not provide courtesy copies for Cool Vendor reports. If you are a client, you can access the document using this link: https://www.gartner.com/document/4000591.


If you are not a client, Cool Vendor reports can be purchased on https://www.gartner.com/en/documents/4000591-cool-vendors-in-insurance. We would also invite you to complete this form to learn more about becoming a client https://www.gartner.com/en/become-a-client.

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    Manuel Heuer

    Manuel.Heuer @ dacadoo.com
    Phone: + 41 44 2512323 (no support)

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About dacadoo

dacadoo is a Swiss technology company that develops technology solutions for digital health engagement and health risk quantification. Our Enterprise SaaS based digital health engagement platform (DHEP) is a mobile-first solution that leverages behavioural science, AI, and gamification to help end users improve their health and wellbeing, while helping clients from various industry segments improve customer engagement and loyalty through personalization. This platform is available in over 18 languages and can be licensed as a white label offering or through APIs to develop /enhance customer solutions. Our award-winning Health Score and Risk Engine are also available for license through APIs. dacadoo’s 85 global employees are committed to making the world a healthier place. We strongly value security and privacy, with an information Security and Privacy Management System certified to ISO 27001 and ISO 27701 standards.